RETURN POLICY


At Andrea Biani we aim to provide you with quality products and service at all times. The following change of mind time frames apply:
-In-store: 3 day from the date of purchase
-Online (New Zealand): 10 days from date of delivery
-Online (International): 30 days from order placement

HOW TO RETURN:
RETURN BY POST
- Complete the return form that you received with your goods
- Return your parcel to:

Andrea Biani
Web Returns
Merivale Mall
189 Papanui Road
Merivale 8014
Christchurch

RETURN TO STORE
- Complete the return form that you received with your goods
- Your refund will be processed by the head office to the card you used to make that purchase


RETURNING SALE PRODUCT
- Sale goods purchase instore and online can only be returned for store credit or size exchange

EXCEPTIONS TO OUR RETURN POLICY
- Our return policy does not apply to the following merchandise:- Due to hygiene reasons, earrings, hair accessories and hosiery are unable to be returned for change of mind or refund. 
- Sale goods

LAYBUY + PARTPAY RETURNS

Laybuy + PartPay returns can be exchanged for product of the same value. If you request a full refund this will be processed from head office and can take up to 7 working days.

Subject to the Consumer Guarantees Act 1993, Full Price merchandise returned for change of mind within the above time frames can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned product
- The merchandise is unworn, unwashed, unused and in its original condition with all tags/shoebox intact.
- Original packaging
- Sale goods can only be returned for store credit or size exchange.

  • FAULTY, DAMAGED OR INCORRECT ITEM/S
  • When returning or exchanging a faulty, damaged or incorrect item, we will arrange return postage on your behalf. 
  • Should you need further assistance regarding this process, please contact our Customer Service team at admin@abshoes.co.nz.

 
  
no follow