At Andrea Biani we aim to provide you with quality products and service at all times. The following change of mind time frames apply:-
In-store: Same day of purchase
Online (New Zealand): 10 days from date of delivery
Online (International): 30 days from order placement
To be eligible for a refund the returned items must be in new, unworn condition, with all the garment tags attached and in the original packaging/shoe box. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.
- Complete the Return Form that you received with your goods
- Return your parcel to:
Merivale Mall 189 Papanui Road
Simply complete the return form that you received with your goods, drop it into one of our Christchurch or our Dunedin retail stores. Please note: Your refund will be processed by the head office on to the card you made payment with.
- Our return policy does not apply to the following merchandise due to hygiene reasons; earrings, hair accessories and hosiery are unable to be returned for change of mind or refund.
Laybuy + Afterpay + ZipPay returns can be exchanged for product of the same value. If you request a full refund this will be processed from head office and can take up to 7 working days.
When returning or exchanging a faulty, damaged or incorrectly described item, Andrea Biani will arrange return postage on your behalf via Courierpost or refund postage costs upon presentation of receipt/s. This is subject to inspection by Andrea Biani prior to sending goods back to us. Please email firstname.lastname@example.org if you need guidance.
- You’re welcome to return "End of Season" Sale or promotional goods (such as "VIP DAY" or "Holiday Specials") for a full refund.
- We don’t accept returns on FINAL CLEARANCE product which is clearly stated in the product description at the time- you can either return the goods for a store credit or an exchange.
-If you have any further questions please contact our customer service team email@example.com
Returns are at the cost of the buyer and remain the responsibility of the consumer until received by us. We highly recommend you send your package on a tracked service so you are able to track the location of your return. Andrea Biani is not liable for returns lost in transit that have not been tracked.
Please note- any exchanges will be sent back to the purchaser free of charge (only valid on for New Zealand customers). International customer please contact our customer service team firstname.lastname@example.org
We try our best to process your refund as quickly as possible, so we ask that you keep an eye on your emails as we will send out a refund confirmation email once your refund has been completed.
In the unlikely event that you don't receive this within 7 working days for Australia and New Zealand orders or 21days for international orders, of posting your parcel to us, please get in touch with us at email@example.com
Firstly please accept our apologies that you have received an incorrect item; let us know via an email to firstname.lastname@example.org as soon as possible so we can rectify the issue for you.
FREE shipping on orders over $100! For orders under $100 shipping is $10.00nz
- Australia shipping flat rate- $40nz
- Sorry at the moment we only ship to New Zealand + Australia.
Orders place before 12pm will be received within 48-72 hours.. However please note we are operating on a minimal staff presently due to COVID-19 restrictions. For rural deliveries please allow 3-4 working days. We require a signature with all delivers unless you’ve stated that you have given authority to leave the package in a secure location. If no one is at the address when the driver attempts delivery, a card to call will be left with instructions on how to arrange collection or redelivery.
Australian orders are shipped via DHL or CourierPost aim to be delivered between 2-7 working days.
Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately via email to advise you of the reason for the delay.
We use CourierPost to send all our online orders out. You will automatically receive an email when your order has been dispatched with your tracking details. So it’s super important to check you have given use the correct email address when placing your order. If you do not receive this email and would like to know your tracking number please email our customer service team email@example.com
For all Australian orders we send them via Courierpost or DHL
Collect your online purchase at your local Andrea Biani store, free of charge.
Simply purchase your product online like normal and at checkout click "CLICK & COLLECT” and select which store the product is located for you to collect. That easy! You will receive a confirmation email when you order is ready for collection.
*Please only select Click & Collect if you are located in Dunedin or Christchurch and able to physically collect the goods from our retail stores.
We are able to ship to PO Boxes in New Zealand via Courierpost. However international orders cannot be delivered to a PO Box address.
As soon as your order is picked up and scanned by the courier driver you will get an email confirmation with your tracking number.