FAQs

Products labelled as "OUTLET" are offered at significantly reduced prices and can only be returned for store credit. Please consider this carefully when making your purchase, as no exceptions will be made.

Overselling can occur especially in our sale period/promotions. If this happens, our customer service team will reach out to arrange a refund or give you the option to choose a different style or colour at the discounted price.

You can send any order back to us and we will exchange it for you if the stock is available. We will notify you with your tracking details once the new item has been sent. Alternatively, you can visit one of our retail stores and our friendly staff will assist you. Please refer to our Returns Guidefor instructions on how to send orders back to us.

Please refer to the specific shoe fit guide on each product page for the brand's own size guide. If you need further help please contact our customer service team at hello@abshoes.co.nz.

If you email us immediately at hello@abshoes.co.nz we will do our very best to cancel your order before it is sent out. However, if our team has already sent the item out,you will need to follow our returns process.

If you make an error at checkout and wish to change your shipping address or size please get in touch with our team as soon as possible at hello@abshoes.co.nz and we will do our best to update your order before the item is sent out. Please note that we cannot guarantee that this will be possible, in which case you will need to follow our returns process or contact NZ Post with your tracking number.

Login to your Andrea Biani account to view your purchase history, loyalty points and any available store credits and discounts.

You can purchase a gift voucher here. To use your voucher online, simply enter your unique code at checkout.

If your order has been cancelled or refunded by Andrea Biani please check your emails as you will have been notified as to why - the item did not pass our quality control check and is therefore not suitable for purchase.

If your order is faulty, please get in touch with our team at hello@abshoes.co.nz and we can help you resolve your issue as soon as possible. It really helps us if you are able to attach photos for our reference and your order number or proof of purchase if you have it. 

Simply select a store with the avalible stock at checkout, and you will be notified when your order is ready to pickup!

Redeeming your points is easy! Sign into your account and select "rewards". There you will see the points available to use. Click the Redeem Points, then copy and paste your code at checkout.

Yes. We ship to Australia for a flat rate of $25.As your order will be sent from New Zealand, please allow some extra time for it to arrive as it will be processed through Australian Customs. Please note any additional fees upon entering Australian customs will not be covered by Andrea Biani.

We express ship all of our orders on an overnight service with NZ Post. However, we cannot guarantee the 24 hour delivery period as there can be occasional delays due to NZ Post’s delivery volume and unexpected weather events. Please allow extra time for delivery to rural addresses. If your order is placed before midday, Monday to Thursday,  there is a high likelihood of overnight delivery. Shipping to Australia may take approximately 10 days or more depending on International customs. Andrea Biani will not be responsible for any international customs fees.

Simply select a store with the avalible stock at checkout, and you will be notified when your order is ready to pickup!

Once your order has been scanned by the courier driver, you will receive an email notification containing your tracking number. You can then track your order through NZ Post.

If you make an error at checkout and wish to change your shipping address or size please get in touch with our team as soon as possible at hello@abshoes.co.nz and we will do our best to update your order before the item is sent out. Please note that we cannot guarantee that this will be possible, in which case you will need to follow our returns process or contact NZ Post with your tracking number.

Please check your emails - you may need to check your junk mail. Your tracking number will be sent to you from NZ Post once your order has been picked up for delivery. You can track your parcel here.

There is no signature required for your parcel unless you specify in the comments section at checkout. Andrea Biani is not responsible or liable for damage, theft or loss to your parcel.

Yes.  You can return your shoes to us and we can process an exchange, credit or refund for you. Please refer to our Returns Policy for more information.

Please read about our online return policy and process here.

Items purchased during the Boxing Day Sale on 26th December are eligible for store credit only—no refunds or exchanges.

Please read about our in store return policy and process here

You will need to cover the cost of shipping to get the item back to us. We recommend using a tracked service for added security. Please ensure you send the item back in unworn, resellable condition in the packaging you received it in. We do not accept returns without a shoebox. If your order is faulty, we will cover the shipping cost. Just email hello@abshoes.co.nz and our lovely team will help.

If your order is faulty, please get in touch with our team at hello@abshoes.co.nz and we can help you resolve your issue as soon as possible. It really helps us if you are able to attach photos for our reference and your order number or proof of purchase if you have it.

Once we receive your item back and they meet our return requirements, we will process your refund immediately. You will receive a confirmation email update once this has been processed. Please allow up to 5 working days for the refund to show back in your account.

Yes. You can visit our stores to return an item you’ve ordered online. Please note that you will be refunded by the Andrea Biani Head Office Team if you have purchased the item online and not in store. Your refund will be processed and returned to the payment method you originally purchased on.

Purchased OnlineYou’re welcome to return "End of Season" sale items or promotional goods, including items from events like "VIP DAY" or "Holiday Specials," for a full refund or an exchange. Your satisfaction is our priority, even during our special offers and sales events.

Products marked as "FINAL CLEARANCE" OR "OUTLET" are offered at significantly reduced prices therefore these items can only be returned for store credit or exchanged unless the product is deemed to be faulty, not fit for purpose, or varies from its product description. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your order or have received a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing your order details. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Purchased Instore. 

Please be aware that all sale items or promotional goods purchased in our physical store locations are considered final sale, unless they are determined to be faulty. This policy ensures that we can continue to provide exceptional value to our customers while addressing any quality issues that may arise. Products marked as "FINAL CLEARANCE" are offered at significantly reduced prices therefore these items can not be returned or exchanged unless the product is deemed to be faulty, not fit for purpose, or varies from its product description. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your purchase or have a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing proof of purchase. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Please be aware that all sale items or promotional goods purchased in our physical store locations are considered final sale, unless they are determined to be faulty. This policy ensures that we can continue to provide exceptional value to our customers while addressing any quality issues that may arise. Products marked as "FINAL CLEARANCE" are offered at significantly reduced prices therefore these items can not be returned for a store credit unless the product is deemed to be faulty. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your purchase or have a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing proof of purchase. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Yes. You can visit our stores to return an item you’ve ordered online. Please note that you will be refunded by the Andrea Biani Head Office Team if you have purchased the item online and not in store. Your refund will be processed and returned to the payment method you originally purchased on.

We have three retail stores located in Christchurch; Merivale Mall, The Crossing and our outlet store at DressSmart Hornby. We work with a variety of independent retailers who stock the Andrea Biani brand all over New Zealand. Please click hereto see where you can find Andrea Biani shoes near you.

Upon signing up, you are automatically become a "Biani member" and rewarded with 25 Points. Every purchase you make thereafter will earn you additional points. These points can be redeemed either in-store or
online.

To check your Biani points instore you will need to, scan the QR code that is present in store and you will be propmted to enter your email. Check your emails and there should be a link to click from us. This will take you to the coupon redemtion screen and you'll be able to check your points or redeem any valid coupons you have in-store!

Redeeming your points instore is simple! Just scan the QR code that is present in store and you will be propmted to enter your email. Check your emails and there should be a link to click from us. This will take you to the coupon redemtion screen and you'll be able to redeem any valid coupons you have in-store!

You can find our stockists here