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Andrea Biani
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Returns & Exchanges
How To Return: Via Post
STEP1
Please ensure that all the conditions outlined below have been met.
If you haven't already, you can purchase a courier label here; email hello@abshoes.co.nz and we will email you a return label.
STEP 2
Complete the return form provided with your package or, alternatively, utilize our dedicated Returns Portal.
Follow the step-by-step prompts within the return portal to complete your return request.
STEP 3
Ship your package to:
Andrea Biani
Unit 4
212A Main South Road
Hornby
Christchurch 8042
STEP 4
Once your item has been received and processed, you will receive an email notification regarding the status of your refund, exchange or store credit.
Returns Policy
At Andrea Biani, we want you to love your purchase. We also meet all of our obligations under the New Zealand Consumer Guarantees Act 1993. Nothing in this returns policy limits your rights under the Consumer Guarantees Act.
Online Full-Price Purchases
For full-price items purchased online, we offer a refund, exchange or store credit for change-of-mind returns, subject to the following conditions:
- Items must be returned within 14 days of receiving your order.
- Proof of purchase is required.
- Items must be unworn, unwashed, unused, and in their original condition.
- All tags and original packaging must remain attached.
- Shoes must be returned in their original shoebox. The shoebox forms part of the product, and change-of-mind returns cannot be accepted if the original shoebox is missing or materially damaged.
For change-of-mind returns, return postage is the responsibility of the customer unless Return Protection was purchased with your order.
We recommend using a tracked courier service, as Andrea Biani cannot be responsible for return parcels lost in transit.
In-Store Purchases
For full-price items purchased in one of our retail stores, we do not offer refunds for change-of-mind returns.
However, full-price in-store purchases may be returned within 14 days for an exchange or store credit, provided the item is unworn, unused and in its original condition, with all tags and original packaging.
Sale, clearance, outlet and promotional items purchased in-store are final sale for change-of-mind purposes and are not eligible for a refund, exchange or store credit.
This does not affect your rights under the Consumer Guarantees Act if an item is faulty, damaged, incorrectly described or otherwise fails to meet applicable consumer guarantees.
Online Sale, Clearance, Outlet & Promotional Items
Sale, clearance, outlet and promotional items purchased online may be returned within 14 days of receiving your order for store credit only.
Refunds are not available for change-of-mind returns on sale, clearance, outlet or promotional items.
Returned items must be unworn, unused and in their original condition, with all tags and original packaging, including the original shoebox.
For change-of-mind returns, return postage is the responsibility of the customer unless Return Protection was purchased with your order.
We recommend using a tracked courier service, as Andrea Biani cannot be responsible for return parcels lost in transit.
Any new order placed using the store credit will be subject to our standard shipping charges.
This does not affect your rights under the Consumer Guarantees Act if an item is faulty, damaged, incorrectly described or otherwise fails to meet applicable consumer guarantees.
Faulty, Damaged or Incorrectly Described Items
If you believe an item is faulty, damaged or incorrectly described, please contact us as soon as the issue becomes apparent so that we can assess the item and determine the appropriate remedy in accordance with the Consumer Guarantees Act.
Please contact our team at hello@abshoes.co.nz with clear photographs and a description of the issue.
Where the item is found to have a fault covered by the Consumer Guarantees Act, we will arrange return postage through NZ Post or reimburse reasonable return postage costs upon presentation of a receipt.
Original packaging is not required where you are seeking a remedy for an item covered by the Consumer Guarantees Act.
Alternatively, you are welcome to return the item to one of our retail stores for assessment.
Products Purchased from Other Retailers
We are unable to process change-of-mind returns for Andrea Biani products purchased from third-party stores or online retailers.
Please contact the retailer from whom you originally purchased the product in the first instance. If you require further assistance relating to an Andrea Biani product, you are welcome to contact our customer service team at hello@abshoes.co.nz.