Returns & Exchanges

In-store return Policy

Please be aware that Andrea Biani stores do not provide refunds for change-of-mind purchases unless the item is deemed faulty. However, we are pleased to offer exchanges or issue store credit when you present a receipt within 3 days of the purchase date. Any store credit issued is valid for a period of 12 months from the issuing date.

• The items must be returned to an Andrea Biani store within 3 days from the purchase date.
• You must provide proof of purchase along with the returned merchandise.
• The returned merchandise must be in its original condition, which means it should be unworn, unwashed, and unused. Additionally, all tags must remain attached. For shoes, please ensure they are returned in their original shoebox, as the shoebox is considered a part of the product.

Full Price Item/s-

If you've purchased a full-price item from one of our retail stores, you have the option to return them for either an exchange or store credit, unless the product is deemed to be faulty or not fit for purpose.

Sale item/s or Promotional goods-

Please be aware that all sale items or promotional goods purchased in our physical store locations are considered final sale, unless they are determined to be faulty. This policy ensures that we can continue to provide exceptional value to our customers while addressing any quality issues that may arise. Thank you for your understanding.

Final Clearance item/s

Products marked as "FINAL CLEARANCE" are offered at significantly reduced prices therefore these items can not be returned or exchanged unless the product is deemed to be faulty, not fit for purpose, or varies from its product description. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your purchase or have a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing proof of purchase. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Faulty, damaged or incorrectly described items

In the unfortunate event of a fault or defect, we kindly request you to reach out to our team at hello@abshoes.co.nz. Please include clear images along with a detailed description of the issue to assist us in promptly addressing your concern. Your satisfaction is important to us, and we're here to ensure a swift resolution. Alternatively you can take the faulty item back into one of our retail stores and the team will be able to assess you.