Shipping & Returns

At Andrea Biani, we are dedicated to delivering exceptional customer service, and this commitment extends to accommodating returns for change of mind on online orders. We offer refunds, exchanges or store credit for most full-priced items when you've had a change of heart. To ensure a smooth return process, we kindly request that you familiarise yourself with the following guidelines:

This return policy is applicable to all purchases made through our official website at www.andreabianishop.co.nz.

Please note that we are unable to accept returns for products purchased from third-party stores or online retailers that carry the “Andrea Biani” brand. In such cases, we recommend reaching out to the store where you originally bought the product for assistance. If the third-party store cannot resolve your issue, please don't hesitate to contact our dedicated customer service team at hello@abshoes.co.nz.

We appreciate your understanding and look forward to assisting you promptly.

Return guidelines

• The merchandise must have been purchased through andreabianishop.co.nz. We can only process returns for items bought from our official website.
• Returns should be delivered to our head office or one of our retail stores within 14 days from the date of delivery to qualify for a refund or store credit. Please note that we do not accept drop-offs at our head office.
• It's essential to complete our online return form, which will come with your order in the shoe box. If you have misplaced or not recieved a form, please email hello@abshoes.co.nz and we will email a form to you. This form helps us process your return efficiently.
• The returned merchandise must be in its original condition, which means it should be unworn, unwashed, and unused. Additionally, all tags must remain attached and the item should be returned in its original packaging. For shoes, please ensure they are returned in their original shoebox, as the shoebox is considered a part of the product.

We appreciate your cooperation in adhering to these conditions. This ensures that we can provide you with the best possible service when processing your return. Your satisfaction is important to us at Andrea Biani.

Full Price Item/s-

For full price items purchased online or through pre-order, Andrea Biani offers flexible return options. You can opt for a refund to your original payment method or choose to receive store credit for future purchases. If your initial payment was made with a gift voucher or store credit, any refunded funds will be seamlessly added back to your voucher or credit balance. We aim to make your return experience as convenient and customer-friendly as possible.

Sale item/s or Promotional goods-

You’re welcome to return "End of Season" sale items or promotional goods, including items from events like "VIP DAY" or "Holiday Specials," for a full refund or an exchange. Your satisfaction is our priority, even during our special offers and sales events.

Final Clearance item/s-

Products marked as "FINAL CLEARANCE" are offered at significantly reduced prices therefore these items can only be returned for store credit or exchanged unless the product is deemed to be faulty, not fit for purpose, or varies from its product description. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your order or have received a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing your order details. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Faulty, damaged or incorrectly described items

In the unfortunate event of a fault, damaged or incorrectly described item, we kindly request you to reach out to our team at hello@abshoes.co.nz. Please include clear images along with a detailed description of the issue to assist us in promptly addressing your concern.  We will arrange return postage on your behalf via NZ Post or refund postage costs to you upon presentation of receipt/s. 

Please be aware that Andrea Biani stores do not provide refunds for change-of-mind purchases unless the item is deemed faulty. However, we are happy to offer exchanges or issue store credit when you present a receipt within 5 days of the purchase date. Any store credit issued is valid for a period of 12 months from the issuing date.

• The items must be returned to an Andrea Biani store within 3 days from the purchase date.
• You must provide proof of purchase along with the returned merchandise.
• The returned merchandise must be in its original condition, which means it should be unworn, unwashed, and unused. Additionally, all tags must remain attached. For shoes, please ensure they are returned in their original shoebox, as the shoebox is considered a part of the product.

Full Price Item/s-

If you've purchased a full-price item from one of our retail stores, you have the option to return them for either an exchange or store credit, unless the product is deemed to be faulty or not fit for purpose.

Sale item/s or Promotional goods-

Please be aware that all sale items or promotional goods purchased in our physical store locations are considered final sale, unless they are determined to be faulty. This policy ensures that we can continue to provide exceptional value to our customers while addressing any quality issues that may arise. Thank you for your understanding.

Final Clearance item/s-

Products marked as "FINAL CLEARANCE" are offered at significantly reduced prices therefore these items can not be returned or exchanged unless the product is deemed to be faulty, not fit for purpose, or varies from its product description. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your purchase or have a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing proof of purchase. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Faulty, damaged or incorrectly described items

In the unfortunate event of a fault or defect, we kindly request you to reach out to our team at hello@abshoes.co.nz. Please include clear images along with a detailed description of the issue to assist us in promptly addressing your concern. Your satisfaction is important to us, and we're here to ensure a swift resolution. Alternatively you can take the faulty item back into one of our retail stores and the team will be able to assess you. 

How to Return - By Post

1.Please ensure that all the conditions of return outlined above have been met before initiating the return process, and fill out the return form that came with your order.

2.Please post your parcel to:

Andrea Biani

Unit 4 212a Main South Rd

Sockburn

CHRISTCHURCH 8042

Please note- We do not accept drop offs to our warehouse in person. No stock is kept at this location so we cannot do in person exchanges.

3.After we receive and process your returned item, you will receive an email notification regarding the status of your refund or store credit. We kindly ask for your patience during this process and recommend allowing up to 3 business days for your return to be fully processed.

*For an easy way to courier your orders back to us directly from your house, please use the Return It link at the top of the page*

How To Return - In Store

To provide you with added convenience, we gladly accept returns and exchanges for online orders at our Andrea Biani stores. You can find our store locations here.

Please follow the steps below:

1. For a hassle free return or exchange make sure your return aligns with our return guidelines by securing the item in its original packaging and have your order details readily available.
2.  Items eligible for a refund will be processed by our Customer Service team within 3 working days onto the payment method you made the original purchase on. Our dedicated in-store team is ready to assist you with processing exchanges to ensure you have the perfect fitting item.
3. Once your return has been processed you will receive an email notification confirming the details of your refund or store credit.

Can I Return Sale Goods?

You’re welcome to return "End of Season" Sale or promotional goods (such as "VIP DAY" or "Holiday Specials") for a full refund.

We don’t accept returns on FINAL CLEARANCE product - you can either return the goods for a store credit or an exchange.

If you have any further questions please contact our customer service team hello@abshoes.co.nz.

Exceptions to our Return policy?

Our return policy does not apply to the following goods due to hygiene reasons; earrings, hair accessories, sunglasses and hosiery are unable to be returned for change of mind or refund.

Andrea Biani and Treasure Box By Biani reserve the right to refuse the return of goods if they do not comply with our returns policy. Eg: change of mind, but has been worn.

Is The Return Postage Free?

Returns are at the cost of the buyer and remain the responsibility of the customer until received by us. We highly recommend you send your package on a tracked service so you are able to track the location of your return. Andrea Biani is not liable for returns lost in transit that have not been tracked.

Please note: Any exchanges will be sent back to the purchaser free of charge (only valid for New Zealand customers). International customers please contact our customer service team hello@abshoes.co.nz.

Faulty, damaged or incorrectly described item/s?

When returning or exchanging a faulty, damaged or incorrectly described item, Andrea Biani will arrange return postage on your behalf via NZ Post or refund postage costs upon presentation of receipt/s. This is subject to inspection by Andrea Biani prior to sending goods back to us. Please email hello@abshoes.co.nz if you need guidance.

Andrea Biani and Treasure Box By Biani do not take responsibility for posted items that are lost in the mail, delivered incorrectly by the courier company or to a previous or incorrect address as entered by the customer. Andrea Biani and Treasure Box By Biani are not liable for items stolen upon delivery or damaged due to weather or delivery placement by the courier driver.

Please not all of our parcels are automatically sent out with no signature required. If you wish to change this, you can contact NZ Post and update your delivery settings including allocating a safe spot for your parcel to be delivered if you are not home with leave my parcel.

Have You Recieved My Return?

We try our best to process your refund as quickly as possible. We ask that you keep an eye on your emails as we will send out a confirmation email once your refund has been completed.

In the unlikely event that you don't receive this within 7 working days for Australia and New Zealand orders, or 21 days of posting your parcel to us, please get in touch with us at hello@abshoes.co.nz.

Laybuy, Afterpay or Layby Returns?

Laybuy, Afterpay or ZIP returns can be exchanged for product of the same value. If you request a full refund this will be processed from head office and can take up to 7 working days.

*Please note that if your purchase was made through a thrid party payment service, it will be returned through the same account that you made the purchase with*

Recieved An Incorrect Item?

Firstly, please accept our apologies that you have received an incorrect item; let us know via an email to hello@abshoes.co.nz as soon as possible so we can rectify the issue for you.

We offer FREE shipping on NZ orders over $150!

For orders under $150, shipping is a flat rate of NZD$10.00 which is automatically applied at checkout.

We use NZ Post to send all our online orders out. Parcels are automatically sent out to you with no signature required upon delivery. If you wish to change this please write in the comment section at checkout “signature required”. 

Andrea Biani does not take responsibility for posted items that are lost in the mail, delivered incorrectly by the courier company or to a previous or incorrect address as entered by the customer. Andrea Biani will not be liable for items stolen upon delivery or damaged due to weather or delivery placement by the courier driver.

You will automatically receive an email when your order has been dispatched with your tracking details. It is important to check you have given us the correct email and physical address when placing your order.

If you do not receive this email and would like to know your tracking number please email our customer service team hello@abshoes.co.nz

Orders placed before 1pm will usually be processed the same day and sent out in 24 hours (weekdays only). For rural deliveries please allow 2-3 working days. 

All Australian orders will be applied at a flat shipping rate of  $18.00 AUD (NZD $20.00).

Australian orders are shipped via NZ Post/Australia Post and aim to be delivered between 2-10 working days.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately via email to advise you of the reason for the delay. You will receive an email with tracking once it has been picked up by the carrier.

Andrea Biani will not be liable for items stolen upon delivery or damaged due to weather or delivery placement by the courier driver OR any additional international customs fees.

Do you ship to PO Box addresses? 

We are able to ship to PO Boxes in New Zealand via NZ Post. However international orders cannot be delivered to a PO Box address.

Collect your online purchase at your local Andrea Biani store, free of charge.

At the first checkout page, please read the instructions and use the order notes text box to write which store you would like to collect from.

Once we receive your order, we will get it ready for you and then contact you by email to let you know that it is ready for collection. Please note, sometimes we will have to send stock between stores to fulfil your order so please allow a few days.

*Please note there are no click and collect options on final clearance sale items. 

Changes to your order

We kindly ask you to take your time and review your order carefully when checking out through our website. Once your order has been placed and dispatched, it becomes final, and we are unable to make any changes to it. We appreciate your understanding in this matter. If you require further assistance or have any questions, please don't hesitate to reach out to us at hello@abshoes.co.nz.

Delivery Service + Tracking Details

New Zealand Orders:

We use NZ Post to send all our online orders out. Parcels are automatically sent out to you with no signature required upon delivery. if you wish to change this you can update your setting with NZ Post with leave my parcel.

You will automatically receive an email when your order has been dispatched with your tracking details, It is important to check you have given us the correct email and physical address when placing your order.

If you do not receive this email and would like to know your tracking number please email our customer service team hello@abshoes.co.nz

Australian Orders:

For all Australian orders we send them via NZ Post/Australia Post. You will receive an email with tracking once it has been picked up by the carrier.

Arrival Timeframes

New Zealand orders:

Orders place before 1pm will usually be processed the same day and sent out in 24 hours (weekdays only). For rural deliveries please allow 3-4 working days. We require a signature with all deliveries unless you have stated that you have given authority to leave the package in a secure location. If no one is at the address when the driver attempts delivery, a card to call will be left with instructions on how to arrange collection or redelivery.

Australian orders:

Australian orders are shipped via DHL and aim to be delivered between 2-7 working days.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately via email to advise you of the reason for the delay.

Do You Ship To PO Boxes?

We are able to ship to PO Boxes in New Zealand via NZ Post. However international orders cannot be delivered to a PO Box address.

Fraudulent Orders

We want to ensure a secure shopping experience for all our customers. Therefore, we reserve the right to place a temporary hold on or cancel your order if we have reasonable grounds to suspect fraudulent activity. If such a situation arises, we will make every effort to contact you using the phone number or email address you provided during the ordering process. We may request additional proof of identity to verify the legitimacy of your order. In the event we are unable to reach you or the provided information does not meet our minimum identification requirements, we retain the right to cancel your order without any liability.