Shipping & Returns

RETURNS + EXCHANGES

At Andrea Biani we aim to provide you with quality products and service at all times. The following change of mind time frames apply:-
In-store: Same day of purchase
Online (New Zealand): 10 days from date of delivery*
Online (International): 30 days from order placement

*Exception: Over the Christmas/New Year period we will extending the return time frame from 10 days to 20 days. Please note there will be small delay with processing refunds over this period as well. Any further enquiries, please contact us at hello@abshoes.co.nz.

To be eligible for a refund the returned items must be in new, unworn condition, with all the garment tags attached and in the original packaging/shoe box. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

Please complete the return form that you received with your goods.
Then return your parcel to:

Andrea Biani
Unit 4 212a Main South Rd
Sockburn
CHRISTCHURCH 8042

Please allow up to 3 working days for us to process your refund after receiving the item(s).

Please complete the return form that you received with your goods, then drop off the goods into one of our stores. Please note: Your refund will be processed by the head office onto the card you made payment with.

Our return policy does not apply to the following goods due to hygiene reasons; earrings, hair accessories, sunglasses and hosiery are unable to be returned for change of mind or refund.

Laybuy, Afterpay or ZIP returns can be exchanged for product of the same value. If you request a full refund this will be processed from head office and can take up to 7 working days.

When returning or exchanging a faulty, damaged or incorrectly described item, Andrea Biani will arrange return postage on your behalf via NZ Post or refund postage costs upon presentation of receipt/s. This is subject to inspection by Andrea Biani prior to sending goods back to us. Please email hello@abshoes.co.nz if you need guidance.

You’re welcome to return "End of Season" Sale or promotional goods (such as "VIP DAY" or "Holiday Specials") for a full refund.

We don’t accept returns on FINAL CLEARANCE product which is clearly stated in the product description at the time- you can either return the goods for a store credit or an exchange.

If you have any further questions please contact our customer service team hello@abshoes.co.nz.

Returns are at the cost of the buyer and remain the responsibility of the consumer until received by us. We highly recommend you send your package on a tracked service so you are able to track the location of your return. Andrea Biani is not liable for returns lost in transit that have not been tracked.

Please note: Any exchanges will be sent back to the purchaser free of charge (only valid for New Zealand customers). International customers please contact our customer service team hello@abshoes.co.nz.

We try our best to process your refund as quickly as possible. We ask that you keep an eye on your emails as we will send out a confirmation email once your refund has been completed.


In the unlikely event that you don't receive this within 7 working days for Australia and New Zealand orders, or 21 days of posting your parcel to us, please get in touch with us at hello@abshoes.co.nz.

Firstly, please accept our apologies that you have received an incorrect item; let us know via an email to hello@abshoes.co.nz as soon as possible so we can rectify the issue for you.

SHIPPING

New Zealand orders:

We offer FREE shipping on NZ orders over $100!

For orders under $100, shipping is a flat rate of NZD$10.00 which is automatically applied at checkout.

Australian orders:

All Australian orders will be applied a shipping flat rate of NZD$20.00.

At the moment we only ship to Australia and New Zealand.

New Zealand orders:

Orders place before 1pm will usually be processed the same day and sent out in 24 hours (weekdays only). For rural deliveries please allow 3-4 working days. We require a signature with all deliveries unless you have stated that you have given authority to leave the package in a secure location. If no one is at the address when the driver attempts delivery, a card to call will be left with instructions on how to arrange collection or redelivery.

Australian orders:

Australian orders are shipped via DHL and aim to be delivered between 2-7 working days.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately via email to advise you of the reason for the delay.

New Zealand Orders:

We use NZ Post to send all our online orders out. You will automatically receive an email when your order has been dispatched with your tracking details, so it is super important to check you have given use the correct email address when placing your order. If you do not receive this email and would like to know your tracking number please email our customer service team hello@abshoes.co.nz

Australian Orders:

For all Australian orders we send them via NZ Post/Australia Post. You will receive an email with tracking once it has been picked up by the carrier.

Collect your online purchase at your local Andrea Biani store, free of charge.

At the first checkout page, please read the instructions and use the order notes text box to write which store you would like to collect from.

Once we receive your order, we will get it ready for you and then contact you by email to let you know that it is ready for collection. Please note, sometimes we will have to send stock between stores to fulfil your order so please allow a few days.

We are able to ship to PO Boxes in New Zealand via NZ Post. However international orders cannot be delivered to a PO Box address.