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Shipping & Returns

RETURNS + EXCHANGES

At Andrea Biani we aim to provide you with quality products and service at all times. The following change of mind time frames apply:-
In-store: Same day of purchase
Online (New Zealand): 10 days from date of delivery*
Online (International): 30 days from order placement

*Exception: If you are in Covid-19 Alert levels 3 or 4 and can't access a post office, we are happy to extend the return time frame for when you can safely get the item(s) back to us. We will allow up to 10 days past the alert level change (e.g. to Level 2) fo you to return the item(s). Any further enquiries, please contact us at hello@abshoes.co.nz.

To be eligible for a refund the returned items must be in new, unworn condition, with all the garment tags attached and in the original packaging/shoe box. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

Please complete the return form that you received with your goods.
Then return your parcel to:

Andrea Biani
Web Returns
Merivale Mall 189 Papanui Road
Papanui
Christchurch 8014

Please complete the return form that you received with your goods, then drop off the goods into one of our stores. Please note: Your refund will be processed by the head office onto the card you made payment with.

Our return policy does not apply to the following goods due to hygiene reasons; earrings, hair accessories, sunglasses and hosiery are unable to be returned for change of mind or refund.

Laybuy, Afterpay or ZIP returns can be exchanged for product of the same value. If you request a full refund this will be processed from head office and can take up to 7 working days.

When returning or exchanging a faulty, damaged or incorrectly described item, Andrea Biani will arrange return postage on your behalf via NZ Post or refund postage costs upon presentation of receipt/s. This is subject to inspection by Andrea Biani prior to sending goods back to us. Please email hello@abshoes.co.nz if you need guidance.

You’re welcome to return "End of Season" Sale or promotional goods (such as "VIP DAY" or "Holiday Specials") for a full refund.

We don’t accept returns on FINAL CLEARANCE product which is clearly stated in the product description at the time- you can either return the goods for a store credit or an exchange.

If you have any further questions please contact our customer service team hello@abshoes.co.nz.

Returns are at the cost of the buyer and remain the responsibility of the consumer until received by us. We highly recommend you send your package on a tracked service so you are able to track the location of your return. Andrea Biani is not liable for returns lost in transit that have not been tracked.

Please note: Any exchanges will be sent back to the purchaser free of charge (only valid for New Zealand customers). International customers please contact our customer service team hello@abshoes.co.nz.

We try our best to process your refund as quickly as possible. We ask that you keep an eye on your emails as we will send out a confirmation email once your refund has been completed.


In the unlikely event that you don't receive this within 7 working days for Australia and New Zealand orders, or 21 days of posting your parcel to us, please get in touch with us at hello@abshoes.co.nz.

Firstly, please accept our apologies that you have received an incorrect item; let us know via an email to hello@abshoes.co.nz as soon as possible so we can rectify the issue for you.

SHIPPING

New Zealand orders:

We offer FREE shipping on NZ orders over $100!

For orders under $100, shipping is a flat rate of NZD$10.00 which is automatically applied at checkout.

Australian orders:

All Australian orders will be applied a shipping flat rate of NZD$20.00.

At the moment we only ship to Australia and New Zealand.

New Zealand orders:

Orders place before 1pm will usually be processed the same day and sent out in 24 hours (weekdays only). For rural deliveries please allow 3-4 working days. We require a signature with all deliveries unless you have stated that you have given authority to leave the package in a secure location. If no one is at the address when the driver attempts delivery, a card to call will be left with instructions on how to arrange collection or redelivery.

Australian orders:

Australian orders are shipped via DHL and aim to be delivered between 2-7 working days.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately via email to advise you of the reason for the delay.

New Zealand Orders:

We use NZ Post to send all our online orders out. You will automatically receive an email when your order has been dispatched with your tracking details, so it is super important to check you have given use the correct email address when placing your order. If you do not receive this email and would like to know your tracking number please email our customer service team hello@abshoes.co.nz

Australian Orders:

For all Australian orders we send them via NZ Post/Australia Post. You will receive an email with tracking once it has been picked up by the carrier.

Collect your online purchase at your local Andrea Biani store, free of charge.

Simply purchase your product online and at checkout click "CLICK & COLLECT” and select which store the product is located for you to collect. That easy! You will receive a confirmation email when you order is ready for collection.

*Please only select Click & Collect if you are located in Dunedin or Christchurch and able to physically collect the goods from our retail stores.

We are able to ship to PO Boxes in New Zealand via NZ Post. However international orders cannot be delivered to a PO Box address.