Refund policy

At Andrea Biani, we are dedicated to delivering exceptional customer service, and this commitment extends to accommodating returns for change of mind on online orders. We offer refunds, exchanges or store credit for most full-priced items when you've had a change of heart. To ensure a smooth return process, we kindly request that you familiarise yourself with the following guidelines:

This return policy is applicable to all purchases made through our official website at www.andreabianishop.co.nz.

Please note that we are unable to accept returns for products purchased from third-party stores or online retailers that carry the “Andrea Biani” brand. In such cases, we recommend reaching out to the store where you originally bought the product for assistance. If the third-party store cannot resolve your issue, please don't hesitate to contact our dedicated customer service team at hello@abshoes.co.nz.

We appreciate your understanding and look forward to assisting you promptly.

Return guidelines

• The merchandise must have been purchased through andreabianishop.co.nz. We can only process returns for items bought from our official website.
• Returns should be delivered to our head office or one of our retail stores within 14 days from the date of delivery to qualify for a refund or store credit. Please note that we do not accept drop-offs at our head office.
• It's essential to complete our online return form, which will come with your order in the shoe box. If you have misplaced or not recieved a form, please email hello@abshoes.co.nz and we will email a form to you. This form helps us process your return efficiently.
• The returned merchandise must be in its original condition, which means it should be unworn, unwashed, and unused. Additionally, all tags must remain attached and the item should be returned in its original packaging. For shoes, please ensure they are returned in their original shoebox, as the shoebox is considered a part of the product.

We appreciate your cooperation in adhering to these conditions. This ensures that we can provide you with the best possible service when processing your return. Your satisfaction is important to us at Andrea Biani.

Full Price Item/s-

For full price items purchased online or through pre-order, Andrea Biani offers flexible return options. You can opt for a refund to your original payment method or choose to receive store credit for future purchases. If your initial payment was made with a gift voucher or store credit, any refunded funds will be seamlessly added back to your voucher or credit balance. We aim to make your return experience as convenient and customer-friendly as possible.

Sale item/s or Promotional goods-

You’re welcome to return "End of Season" sale items or promotional goods, including items from events like "VIP DAY" or "Holiday Specials," for a full refund or an exchange. Your satisfaction is our priority, even during our special offers and sales events.

Final Clearance item/s-

Products marked as "FINAL CLEARANCE" are offered at significantly reduced prices therefore these items can only be returned for store credit or exchanged unless the product is deemed to be faulty, not fit for purpose, or varies from its product description. We kindly urge you to take this into account when making a purchase decision.

If you have any concerns regarding your order or have received a faulty item, please don't hesitate to contact us at hello@abshoes.co.nz, providing your order details. We will promptly address your enquiry and provide assistance to ensure your satisfaction. Your feedback is important to us at Andrea Biani.

Faulty, damaged or incorrectly described items

In the unfortunate event of a fault, damaged or incorrectly described item, we kindly request you to reach out to our team at hello@abshoes.co.nz. Please include clear images along with a detailed description of the issue to assist us in promptly addressing your concern.  We will arrange return postage on your behalf via NZ Post or refund postage costs to you upon presentation of receipt/s.